Shipping & Delivery
Complete information about shipping timelines, tracking, and delivery policies.
Shipping Timeline
Processing Time
Orders are processed and shipped within 2-3 business days after confirmation. This excludes weekends and public holidays.
Delivery Time
After dispatch, typical delivery times are:
- Metro areas: 5-7 business days
- Tier 2 cities: 7-10 business days
- Rural/remote areas: 10-14 business days
These are standard timelines; some areas may take longer during festivals or peak seasons.
Cash on Delivery (COD)
COD orders follow the same delivery timeline. COD charges (if applicable) are collected by the courier at delivery.
Shipping Charges
Free Shipping
Orders above ₹999 qualify for free shipping anywhere in India (including remote areas).
Shipping Fees
Orders below ₹999 incur standard shipping charges, which are calculated at checkout based on your delivery pincode and order weight.
COD Charges
Cash on Delivery charges (if applicable) are not included in free shipping and are charged separately by the courier.
Order Tracking
How to Track
Once your order is shipped, you'll receive a tracking email with a tracking link. You can also view tracking info in your account:
- Go to My Orders
- Click on your order
- Select Tracking to view real-time status
Tracking Status
You can track:
- Order confirmation and processing status
- Shipment dispatch details and AWB (tracking number)
- Real-time location and transit updates
- Expected delivery date
- Delivery confirmation
Courier Partners
We use Shiprocket's multi-courier network to optimize your delivery. Depending on your location, we automatically select the best courier from partners like:India Post, Delhivery, Ecom Express, Fedex, and others.
Delivery Issues
Delayed Delivery
If your order is delayed beyond the standard timeline, please check your tracking status. If there's an issue, contact our support via contact page.
Damaged or Lost Package
If your order arrives damaged or is lost during transit, please contact us immediately with photos/tracking proof. We'll initiate a replacement or refund.
Undelivered Package
If your courier couldn't deliver the package (customer not available), the package will be returned to us. We'll reach out to schedule re-delivery or arrange a refund.